Speakers
This highly-interactive panel discussion is a unique opportunity to connect with industry peers alongside leading retail experts, including our speakers:
John Batistich
Non-Executive Director
Zip Co, Food Co, HRI & General Pants Group
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Scott Dinsdale
Managing Director
FutureNext
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Frank De Sa
Chief Information Officer
Just Group
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Dominic Lovell
Head of Presales
Akamai Technologies
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Deliver a Secure Customer Experience and Strengthen Digital Trust
Optimised digital properties are more make or break to a retailer’s financial performance than ever. Some retailers are fortunate because online demand for their goods and services has surged during the pandemic and will remain at elevated levels. Others have to deal with big fluctuations of site traffic and engagement depending on evolving covid restrictions. Many need to develop increasingly integrated omni-channel experiences. There’s a wide range of circumstances, but all retailers share the common challenges of far greater complexity and expanded cyber risk.
This virtual briefing will help retailers understand how to streamline digital engagements and safeguard their online business.
The industry panel will cover a wide range of topics, including:
• How are retailers adapting to evolving consumer behaviours and digital expectations?
• What do they see as the critical components of a superior customer experience?
• How are they mitigating the evolving cyber risks they face?
• How do leading retailers decide how to allocate their finite resources to have the biggest impact to their business?
Following the industry panel, Dominic Lovell will share technical advice and best practices for:
• Streamlining customer acquisition and engagement
• Protecting websites, apps and infrastructure from damaging cyber attacks
• Stopping malicious bots and fraud
• Increasing digital trust by protecting confidential data and IT systems
Agenda · Friday, 26th March 2021
Event Moderator Introduction and Welcome
Panellist Discussion
AKAMAI Discussion on Solutions and Introductions
Audience Q&A
SPONSORED BY:
Transform your business with Akamai.
Transform Your Businesses' Digital Future with the Competitive Edge. Deliver Instantaneous and Rich User Experiences with Akamai. Uncompromised security. Akamai is the Edge. Cloud-agnostic. Service that never sleeps. Trusted by the Global 500.
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Within a five-star, exclusive retailer-only event this is the ideal platform from which to formulate strategies to successfully overcome the challenges of the future and enhance business performance today.
Over 120 of the nation’s leading brands, retailers and consumer businesses will unite in Melbourne for 2 powerful days of case-based exploration and international vision.
Together, we will interrogate the evolution of the e-commerce and payments landscape and explore the creative ways brands are integrating commerce to create differentiated experiences, across the physical site and the digital domain.
All of our delegates are screened for seniority to protect the integrity of our events and ensure our clients are networking with the minds shaping business.