A passionate advocate for QBE employees and a force for cultural change, Rachel Pollack leads the employee experience and wellbeing team for QBE’s operations in Australia, New Zealand and the Pacific. Pollack has more than 15 years of experience working across the company’s global network in a broad range of roles focused on customer-centred design, business improvement, innovation and change management.

Pollack and her team have put employee wellbeing firmly on the organisation’s agenda and have played a key role in establishing QBE’s culture of care. Pollack is responsible for the introduction of a new wellbeing program that has empowered QBE employees to be at their best and has led to game-changing increases in employee health and wellbeing metrics.

Pollack’s team is currently leading several significant strategic programs across the business, including supporting employees through COVID-19, devising an approach for safely returning to the office and re-evaluating ways of working for the future.